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Terms and Conditions

 

Postal Address: DPS Distribution Ltd | Registered in England and Wales | Company number 05087285 Registered office address: Octagon House, Phoenix Business Park, John Nike Way, Bracknell, Berkshire, RG12 8TN

Pricing

All prices on the website are inclusive of VAT unless otherwise stated. Prices listed on social media, emails and blog posts are correct at time of posting but can be subject to change without prior warning. Please check our website for the most up to date pricing. We are under no obligation to provide the product(s) to you at an incorrect (or lower) price, if the pricing error is obvious and unmistakable and can reasonably be recognised as mis-pricing.

All products are for domestic private residential use only and we provide no guarantees outside of these areas. For example, we do not cover them used in commercial, contract or public environments.

All products carry a one-year manufacturing guarantee, this does not include:

  • General wear and tear
  • Damage caused during general cleaning of the product
  • Intentional damage, misuse or neglect of the product
  • Damage caused to property/flooring during use
  • Normal wear and tear resulting from product use and exposure to the elements
  • Any modifications, adjustment, repair carried out to the product which has changed the original specification
  • Domestic products used in a commercial environment

Registration

To complete a registration online you will need a valid email address. You will receive all private information through this, such as your individual password, confirmation of order and dispatch. If you have consented to email marketing, we’ll also send you updates on promotions and new product launches. You can opt out of marketing emails at anytime by clicking the unsubscribe link in our email communications.

For your security purposes, we do not store any debit or credit card details. You will therefore be required to re-enter your card details when placing any future orders.

We reserve the right to suspend or cancel a registration without prior notice if we find that the Terms and Conditions have been breached.

Deliveries & Fee

Mainland and Northern Ireland standard delivery all furniture

£29.99

 

Mainland and Northern Ireland standard delivery rugs & mirrors

£14.99

Mainland and Northern Ireland standard delivery lighting

£9.99

When you purchase furniture and mirrors and/or lighting together, the delivery charge will stand at £29.99 for all items. 

 

If you select an alternative delivery method, such as a weekend delivery, this will incur a higher cost for the service. This cost will be fully visible when you select your delivery method at the checkout.

 

Please note that allocated delivery time slots are subject to change without prior notice and we do not compensate for deliveries outside of these estimated time slots. This is often down to factors out of our control such as heavy traffic or bad weather. Please check your live tracking link for the most up to date status of your delivery.

 

If you would like your goods delivered to a different address to the address you provided at point of order, please give us 48 hours notice. This is so we can replan the route with our delivery partners. Further information may be requested when you talk with one of our team and we will also need you to provide the change of address in writing. Please note that if you are paying by finance, your delivery and billing address need to be the same or we cannot fulfil your order. For more information on our 0% finance payment option, please view our finance page.

 

A person aged 18 or older needs to be present to receive a delivery and sign for the items. This person is responsible for checking the box and products before signing. Anything that is signed for with no damage being reported at the time may be disputed if you report damages in transit at a later date.

 

Missed Delivery Fee – Failing to be present to accept your scheduled delivery may result in a £50 charge.

 

As standard, our delivery company is only able to deliver up three flight of stairs if the team deem it is safe to do so. For more information regarding deliveries, please take a look at our Delivery Processes page. 

Our furniture, mirrors and lighting are delivered via different delivery companies and will be delivered separately. You will receive the standard notifications from both, to find a convenient time to deliver. 

  

Returns

If you wish to return your purchase(s) once it has been dispatched, please read the relevant section below that relates to your type of return:

  1. Replacements
    2. Unwanted products
    3. Faulty products
    4. Lost or stolen products
    5. Incorrect products
    6. Mattress Warranty Details

1. Replacements

If your goods arrive and you realise that you’d like a different colour, size, or even product, it’s not a problem. We can collect your order as long as the goods are unassembled, unused and still have the original packaging. Please refer to collection charges below. If the replacement goods are in stock, we will deliver your new order at the same time as we collect the old one. If your goods are out of stock, we will still collect your unwanted items and arrange delivery for your new items when the products become available. Please note, if we are returning and delivering your items on separate deliveries this may incur an additional delivery fee. To request a replacement please log into our customer portal using your email address and postcode and follow the links on the order. https://portal.danetti.com/

2. Unwanted Products

We want you to be 100% happy with your order.  If you find the items are not quite what you wanted, you can return your order within 30 days of delivery. A collection fee will be applied and will be deducted from your final refund. Please see the collection fees below. If we are collecting and delivering your items separately this may also incur an additional delivery fee.

To request a return please log into our customer portal using your email address and postcode and follow the links on the order. https://portal.danetti.com/

 

Collection fees

Free for small- accessories (rugs, Mirrors, Lighting)

£0

Smaller items

19.99

 

Larger items

29.99

 

 

You are able to return your order no matter the issue within 14 days. Within this time period we are able to collect your items for a small collection charge however the items must be returned in the original packaging.  Once your cancellation right of 14 days has expired, we will only give a refund in accordance with your legal rights, for example, if the goods are not of satisfactory quality or as described we are still able to charge for the packaging but are under no obligation to accept your goods back to us.

To return your order, please ensure the items are unused and in a re saleable condition if you are returning them after 14 days of receiving your order. Goods requiring assembly can be returned once constructed, however, the goods must be undamaged. We reserve the right to make a deduction for damaged items, subject to substantiation as to the devaluation.

Please note that you are responsible for ensuring that all product(s) are in their original packaging and wrapped securely. If you no longer have the original packaging, we ask that you adequately repack the furniture with alternative packaging to ensure no damage is incurred during collection and return. We may require images of this before we make the decision as to whether the goods can be returned in alternative packaging. We also reserve the right to charge for your collection if you don’t keep hold of the original packaging.

We will check the state of the product on receipt and this will dictate whether you receive a full refund.

3. Faulty products

Any products you have receive with a defect or manufacturing fault on delivery must be reported within 30 days of delivery. To arrange a return please log into our customer portal using your email address and postcode and follow the links on the order. https://portal.danetti.com/. Once we have assessed your case a member of our Customer Care team will be in touch with you to arrange collection. The team will aim to contact you within 24 hours of receiving your request. Please note our operating hours are Monday – Friday 9.00am – 5.30om Monday – Friday. If your request comes in after 5.30pm on a Friday, the team will pick it up on Monday morning.

 

Mattress Warranty Details

All of our mattresses are covered by a seven-year warranty. Therefore, if your mattress develops a fault during this time, please contact us. The warranty is against faulty workmanship and defective materials, from the date of delivery. Please note our seven-year warranty does not cover general wear and tear.

If your mattress has a manufacturing fault, once we have the details of the problem, we will send out a member of our service team to assess the problem and in many cases rectify the issue. If the service team are unable to correct the mattress, and it is confirmed to be a manufacturing fault, we will arrange for replacement mattress to be delivered and the damaged mattress taken away. Alternatively, if you prefer, we will offer a full refund. We reserve the right to refuse this service should the complaint be due to causes other than faulty manufacture or defective materials, or should the product be in an unhygienic condition.

The warranty does not cover:

  • Damages caused by bending or rolling the mattress - this could do permanent damage to the spring system causing lumps and bumps in the mattress.
  • Damages caused by carrying the mattress by its handles. The handles are designed to allow adjustment of the position of the mattress while on the bed and to assist with flipping and rotating the mattress.
  • Damages caused by using detergent or chemical cleaners on the fabric as this may cause damage or staining to the product.
  • Damages caused by using a vacuum cleaner to clean the mattress. This can disturb the upholstery layers which cannot be rectified.
  • Damages caused by rusting or corrosion caused by exposure to water or weather.
  • Damages due to fire, smoke or infestation by animals or boring insects.
  • Alterations or repairs made by third parties not authorised by Danetti.
  • The warranty will not cover settlement, this will happen and is a normal occurrence, the comfort layers will mould to the body over time, this is a sign that the mattress is performing properly.

 

Lighting Returns Policy

  1. 14 Day Returns policy / cooling off period

You can return the goods, for any reason within 14 days. Returns on lighting are free of charge (as all other products).

  1. Policy of Open & Check

When you receive your light please open and check the product. If a product has been assembled it may diminish the value of the product and a reasonable administration fee may apply. If you simply change your mind, or don’t like the product you can send it back for a full refund, including delivery cost.

The product and packaging must be in a resalable condition, therefore when you open and check the lighting you must make sure that it is inspected and re-packaged with no damage to the item, contents and fittings. The assembly and safety instructions must also be present and in good condition.

  1. Faulty Products

If upon inspection, you find that your item is faulty, please follow our procedure for reporting faulty goods which can be found in section 3 of the Returns segment of this page.

  1. Deductions

If you decide that the product isn’t quite what you wanted you can send it back to us free of charge for a full refund including delivery, provided that:

  • The item has not been tampered with, diminishing its value
  • Has all packaging, fittings, assembly instructions intact
  • Is packaged in a sufficient condition

If any of the above guidelines have not been followed we reserve the right to make a suitable deduction from the refund amount to cover the diminished value of the product.

 

Mattress Collection Service

We will collect and dispose of your old mattress when delivering your new mattress delivered to the same address and purchased from danetti.com. Simply add the mattress collection service to your basket and confirm at checkout. We reserve the right to refuse collection should the mattress be in an unreasonable state, particularly unhygienic or overly soiled. Please note, once the mattress has been collected we are unable to return it.

 

Refunds

Once we have processed your refund, the funds leave our account immediately but it can take up to 10 working days to reach your account. If you have not received your refund after this timescale, it may still be processing by the receiving bank.

 

Privacy

At Danetti, we are committed to protecting the privacy and security of both our site visitors and customers. As data controllers, we want you to feel both informed and empowered when it comes to the handling and usage of your personal information. We will only use your personal information lawfully in accordance with the General Data Protection Regulation (GDPR) 2018. To read our full Privacy Policy, which outlines what we do with your data and why, along with your rights as a data subject, please see our privacy policy. If you have any questions about our Privacy and Cookie Policy, please do get in contact by calling 020 3558 1380 or send an email to sales@danetti.com

 

Customer Care and Complaints Procedure

Your overall satisfaction with our service is the key to our business. If regrettably you do have any outstanding issues, please contact our customer care manager at customercare@danetti.com or call on 0203 588 1380 during business hours. We aim to answer all emails within 24 hours of any working day.

General

We reserve the right to change the price, description and image of a product and withdraw a product from our website without prior notice. This also means that we cannot be held responsible for newer products not matching those previously ordered, both in design and colour. We reserve the right to cancel any order without notice. This does not affect your consumer rights.

There may be moments where you cannot access this website due to system failure, maintenance, repair or for reasons beyond our control.

 

Promotions/Discounts

To make our products accessible and affordable for everyone, we pride ourselves on running an everyday, low pricing strategy. We do have offers throughout the year which can include promotions, discounts or free delivery which are advertised on our website. If you would like to be notified of when we are running any discounts, sign up to our newsletter for all of the latest updates.

We do not advertise through third party coupon or discount websites, so if we are running discount codes they will be shown on our website. If the code isn’t from our website, it won't work.

Only one promotion or discount can be applied per transaction. For example a free delivery discount code cannot be used in conjunction with another discount, sale or any other offer or promotion running. The exception to this is for a product selling price that has been reduced. In this case the product price will have been reduced on our website and not in the form of a promotion or discount code.

Our Bed and Mattress discount is only applicable when buying a bed and mattress together on one transaction. When you buy any full price bed or mattress on danetti.com in one transaction, you will receive a £100 discount. This will be automatically applied at checkout. Should you wish to return one of the products the £100 discount will be deducted from the refund amount. This offer cannot be used in conjunction with any other offer or promotion.

Free Delivery on dining sets is applicable only on our pre-defined dining sets or when you purchase a dining table and a minimum of 2 chairs or benches in one single transaction. Free Delivery will be applied automatically at checkout. Should you wish to return one of the products, the Free Delivery discount will be deducted from the refund amount. This offer cannot be used in conjunction with any other offer or promotion.

 

Delivery process page

On the day of delivery you’ll be sent a confirmation of your two-hour time slot along with your unique tracking link. With our fully trackable delivery service, you’ll be able to see the status of your order when it is on the move so we can provide you both a high-quality and reliable service. You’ll also receive a call from your delivery driver 30 minutes before they are due to arrive, so you’ll know when to expect them. Please note that this time slot can be subject to change. This is generally because of factors out of our control such as bad weather or heavy traffic. Please check your live tracking link for the most up to date status of your delivery.

 

Furniture Finance

We offer both 0% and APR finance options that let you easily spread the cost of your purchase.

Our 0% representative APR finance option will mean you’ll pay no more than if you were to pay the full amount in one go. Instead, you can spread payments over 12 or 24 months.

To be eligible for 0% APR finance, your basket value must qualify as follows:

  • For orders with a basket value of over £1000 you are eligible to apply for 0% finance and can spread your payments over 12 months.
  • For orders with a basket value of over £2500 you are eligible to apply for 0% finance and have the option of spreading your payments over 12 or 24 months. 

Our 9.9% representative APR finance option will means you can spread payments over a longer term of 36 or 48 months, reducing your monthly payments for more affordability.

To be eligible for our 3 or 4 year 9.9% APR representative finance, your basket value must qualify as follows:

  • Your orders must have  a basket value of over £500 and no more than £25,000.
  • You will need to pay a 10% deposit

 

Klarna

Danetti has collaborated with Klarna to provide you convenient payment options, including Pay in 3 and Finance, all backed by Klarna's Buyer Protection service. Should any issues arise, Klarna offers additional assistance and dispute services on their website.

Klarna Pay in 3:

This option allows eligible customers to divide their payment into three interest-free payments. The initial payment is due at the time of purchase, followed by the second and third payments on the same date in subsequent months.

 

After applying within the Klarna app, a quick decision will be made. Upon approval, Klarna reserves the necessary funds for the first payment on your designated card or bank account. These funds become temporarily inaccessible for other expenditures. Once your items are dispatched, the reserved funds are released to Klarna, and your bank statement reflects the update.

This payment method is available for purchases ranging from £30 to £2500 on danetti.com. As Klarna Pay in 3 constitutes a form of credit, it's imperative to carefully assess your ability to meet repayments and understand the potential impact on your credit score. For a full set of terms and conditions, please refer to the Klarna UK website.

 

Social Media Community Guidelines

Here at Danetti, our customers are at the heart of everything we do; we love using our social space to share products, styling tips, inspiration and engage in conversation with our customers and followers who are as passionate about interiors as we are.

As part of staying connected within this open community, it is our duty to not only protect our customers, but also protect our staff who manage this space and ensure everyone is kept updated and informed from both a shopping and interiors perspective.

Therefore, we reserve the right to delete comments, block people and remove anything from our social media channels – including but not limited to Facebook and Instagram - that affects our ability to protect our staff, this space and the people who use it positively.

Some of the behaviours that break these boundaries and will not be tolerated include:

  1. Discriminatory, obscene, inflammatory, harassing, hateful, threatening, profane or personally abusive content.
  2. Profanities, vulgarity, personal attacks, and any comments that could defraud or slander the brand or people.
  3. Any comments that may be considered spam.
  4. If your comment references an order with us, we will ask you to DM as we cannot share order information on our page to protect your privacy and personal information. We will always pick this up with you off our social media feed, either DM or via email.
  5. If you choose not to DM us and continue to post about an issue, or repeat the same comment on multiple posts, we reserve the right to delete duplicate comments, we will always respond to one of them and this might be a direct reply or a request to DM us.
  6. If you action any of the above behaviours, we will refer you to these community guidelines. We then reserve the right to block users from the page and remove comments if the nature of their comments does not change.

We take pride in the service that we offer at Danetti and this includes social media communication. Please remember that when commenting on our posts, that there are real people behind phone and computer screens replying to you. Please know we’re always doing our best.

There is a large community of wonderful customers and followers on social media; please know these guidelines are here to protect the community and our staff.

 

Refer a Friend 

Referral Criteria: As a Danetti customer, it's essential to maintain a single Danetti account and refrain from self-referrals.

Referral Process: Referred friends, who haven't previously made a purchase on danetti.com, can complete their first order using their unique referral code. Their order must be a minimum of £200. After their initial purchase, they can begin referring their own friends.

Benefits of Referring: Upon successfully referring a friend, you can earn a 10% voucher for use on your next order, with a minimum value of £200, valid for three months from issue. Please note that this voucher is non-transferable and will expire if unused within the specified period.

Referral Success Conditions: A referral is deemed "successful" when your friend signs up on danetti.com and completes a purchase using your unique referral code. However, if the order is cancelled or returned, Danetti reserves the right to withdraw or cancel the discount associated with the successful referral.

Referred Friends' Incentive: Referred friends are eligible for a £50 discount on their initial order by entering their friend’s unique referral code during checkout.

Details on Rewards: Any Danetti voucher or gift code holds no inherent cash value and cannot be exchanged, transferred, replaced, or refunded. The voucher remains valid for three months without a new purchase and cannot be transferred between individuals.

Order Cancellation Scenarios: The offer is applicable only after the point where your friend can no longer cancel or return their order. If the order is returned, Danetti will cancel any existing order that used the referral discount.

 

Prizes and Giveaways

Product Review Prize Draw

Eligibility:

  • The Prize Offer is open to residents of the United Kingdom aged 18 years or over, except employees of Danetti, their close relatives, and anyone otherwise connected with the organisation.

Entry Requirements:

2.1 To enter the Prize Offer, participants must:

  • leave a product review on danetti.com during the specified promotional period.
  • Have an authorised purchase completed through danetti.com or via the associated channels.

Promotional Period:

3.1 The Prize Offer begins on 1st date of every third month in the calendar year starting 1st January and ends on the final date of every third month in the calendar year starting 31st March. Entries received outside of this period will be considered for the next prize draw. 

Winner Selection:

4.1 The winner of the Prize will be randomly selected from eligible entries.

4.2 The winner will be notified via email within 10 days of the Prize Offer closing date.

4.3 If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

Prize:

5.1 The prize is a £500 voucher for use on danetti.com.

5.2 The prize is non-transferable and is subject to availability.

5.3 No cash alternative to the prize will be offered.

5.4 Upon delivery of the Prize Offer, unless damaged (where a suitable replacement will be made), you may not return the product for cash.

5.5 The Prize Offer may not be used in conjunction with any other offer or promotion.

Publicity:

6.1 B accepting the Prize Offer, the winner agrees to the use of their name and image for promotional and marketing purposes.

Data Protection:

7.1 Any personal data relating to participants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

General Conditions:

8.1 Danetti reserves the right to cancel or amend the Prize Offer and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God, or any actual or anticipated breach of any applicable law or regulation, or any other event outside of Danetti’s control.

8.2 Any changes to the Prize Offer will be notified to participants as soon as possible by Danetti.

Disputes:

9.1 In case of disputes, Danetti's decision is final and no correspondence will be entered into. 

Governing Law:

10.1 These terms and conditions are governed by and construed in accordance with the laws of England. 

By entering the Prize Offer, participants agree to be bound by these terms and conditions.

 

Verano Social Media Giveaway

Eligibility:

  1. 1.1 The Verano Giveaway competition ("Competition") is open to residents aged 18 years or over, excluding employees of Danetti or any affiliated companies, their families, or anyone else associated with this competition.

Entry Requirements:

  1. 2.1 To enter the Prize Offer, participants must:
    • Follow the Danetti Instagram page @danetti_com.
    • Like the Verano Giveaway static grid post.
    • Tag 3 friends in the Verano Giveaway static grid post. Each tag in a separate comment constitutes one entry.
    • Repost the Verano Giveaway static grid post to their Instagram story tagging @danetti_com.

Entry Deadline:

  1. 3.1 The Competition opens on 24/05/2024 and closes on 31/05/2024. Entries received after this time will not be considered.

Winner Selection:

  1. 4.1 The winner will be selected at random from all valid entries received in accordance with these terms and conditions.

Prize:

  1. 5.1 The prize for the Competition is the Verano Mid Grey Garden Lounge Chair and Footstool only



  1. 6.1 The prize is as stated, and no cash or other alternatives will be offered.

Notification of Winners:

  1. 7.1 The winner will be notified via Instagram Direct Message within 10 days of the closing date. If the winner cannot be contacted or does not claim the prize within 7 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

 

General:

8.1 Danetti reserves the right to cancel or amend the Competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God, or any actual or anticipated breach of any applicable law or regulation or any other event outside of Danetti’s control.

8.2 Any changes to the Competition will be notified to entrants as soon as possible by Danetti.

  1. 8.3 Danetti is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this Competition.

By entering this Competition, entrants indicate their agreement to be bound by these terms and conditions.

If you have any questions regarding these terms and conditions, please contact us at marketing@danetti.com.

Danetti reserves the right to interpret these rules and resolve any disputes, conflicting claims, or ambiguities concerning the rules or the Competition and its decisions concerning such disputes shall be final.

 

 

    Where next?

    Bedroom

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    Dining Room

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