When placing an order for a delivery items, you will be asked to choose a delivery option. Depending on whether you opt for Standard Delivery or upgraded Weekend Delivery, you will be offered a selection of weekday or weekend delivery dates to choose from at your convenience.

If all of your items are in stock when you place your order, you will receive a confirmation email, order number and delivery date. The night before your selected delivery date, you will be contacted to confirm your two-hour time slot for the following day. This time slot will then be confirmed again on the day of your delivery along with notification of your delivery drivers name, number and your unique tracking link for you to track the progress of your order. You will be notified when the team are a few drops away along with a 30-minute pre call before they are due to arrive at your property.

The majority of our products are sent out on a two person delivery service and on occasion we send smaller items out on a single person service, so you know your items are always in safe hands.
If your chosen items are out of stock, the product lead times will be on your order confirmation and we will regularly keep you up to date via email on the item(s) progress. Then, when all of the items are in stock, we’ll email you a handy link for you to book in the delivery for a day that suits you. Your choice of delivery days will depend on whether you have selected Standard Delivery or Weekend Delivery when you place your order.

If you order multiple items, all of the products will be delivered to you together for a smoother delivery process. However, if you would like to discuss split delivery options please do get in touch.

For items that are not furniture, i.e. rugs, lights and mirrors, these will be delivered separately by a different courier.

The standard furniture delivery cost is £29.99, this includes next day standard if available. Our upgraded Weekend Delivery option is £39.99. For delivery costs to your area, simply search your postcode when at the checkout.
For rugs and mirrors the delivery charge is £14.99, and for lights this is £9.99.

To report a problem or request a return please complete the relevant form within the customer portal. Enter the email address used when placing your order plus your
delivery postcode to log into your portal.

To request a swatch, go to the product you are interested in and click 'Request a FREE swatch sample'. Choose the swatches you would like to order, add up to four swatches to your basket and checkout for free. Don’t worry if you think this is going to be a lengthy process, our swatches are sent out on a 1st class next working day delivery, so you won’t have to wait long at all.
Our colour swatches are named so as to best describe the colour clearly and simply. Some materials may have the same colour name, but are not exactly the same. If you are buying products to coordinate or match then please make sure to order a swatch of both/all products that you are considering.
There is always a slight variation between dye batches, so you may see a very small difference in colour from your swatches to your delivered products. We carry out consistency checks to make sure all colours are within acceptable tolerance, so if there is a variation it’s minimal and not visible. All swatches are therefore a realistic representation of the colour that you will receive for your order.

Once you’ve placed your order, you will receive an email confirmation along with your order number. If this has not been received within 10 minutes, please do check your spam/junk box and if you still haven’t received the confirmation email, just let us know and we can resend it.

If all of your items are in stock and you have selected your delivery date, you will be contacted via text and email with a time slot the night before your delivery day (See: How does the delivery work?). If your items are on a lead time, an estimated delivery time scale will be on your order confirmation and we will update you regularly on your orders progress via email.

If part of the order is in stock, we will always dispatch the items together once the last items are in. You will receive your invoice once your order has been delivered.

If you have ordered a rug or mirror, you will not be given the option to select a delivery date.
Instead, our delivery partner will contact you to arrange the delivery.

If you’ve chosen the wrong colour or had a change of heart of what piece you want, you are able to change your order anytime up to the day before delivery. This excludes special delivery items which can only be altered within 48 hours.

Yes, your order can be cancelled anytime up until the day of the dispatch. We will then issue a full refund. Refunds can take around 5-10 working days and will be refunded to the card that was originally used for payment.

We accept payment by Visa,
Mastercard, American Express, Apple Pay, Google Pay and PayPal.

We also offer a 0% APR finance
option for orders over the value of £900. For more information on how to
PaybyFinance, head over to our V12 Retail Finance PaybyFinance page.

Alternatively, if your order is
under £1000 you may like to pay via Klarna. Have a look at our Klarna page to
view the payment options https://www.danetti.com/pages/klarna

Your satisfaction with our products is
important to us which is why we offer a simple returns policy designed to give
you peace of mind when ordering from us. If for
any reason you're not completely satisfied with your order, we're happy to
assist you in the return process.

Here's how it works:

Returns
Process: Simply inform us within 30 days from the
date of delivery if you wish to return any items. We'll then arrange a
convenient collection time for you. You can log a return through the
customer portal https://portal.danetti.com/. Simply
input your email address and postcode and select the item(s) you would
like to return.

Conditions
for Return: To be eligible for a refund, the items
must be unused, unassembled, and in their original packaging.

Damaged
Items: If any items are damaged upon delivery, please notify us
promptly by logging a customer case on our portal at https://portal.danetti.com/. Please
refrain from assembling the product or discarding the packaging. If any
parts are missing, let us know so we can send replacements.

Refund
Process: You will be refunded the cost of the
item(s) returned plus any delivery charge paid on the order minus the
collection fee. Refunds typically take between 5-10 working days and will
be issued to the original payment card once the returned items are
received and inspected at our warehouse.

Exceptions: Rugs,
lighting, and mirrors can be returned free of charge if you change your
mind. For rugs, please ensure they're in their original packaging. If
returning a damaged rug or mirror, report the issue within 7 days of
receiving the item before initiating the return process.

Collection
Fees:

Free
for small accessories such as rugs, mirrors, and lighting.

£19.99
for smaller items.

£29.99
for larger items.

If you are not ready for your furniture to be delivered, such as moving home or decorating, we can hold your order for you for up to 1 month from the order being in-stock, and a payment has been made. We are unable to hold any orders without payment. When you are ready for your order to be sent out, we will call you nearer the time you are ready to arrange the delivery.

To make our products accessible and affordable for everyone, we pride ourselves on running an everyday, low pricing strategy. We do have offers throughout the year which can include discounts or free delivery and these will be fully advertised on our website. If you would like to be notified when we will be running any discounts, it’s a good idea to sign up to our newsletter and we will keep you updated, sometimes days before anyone else!
We do not advertise through third party websites, so if we are running discount codes they will be clearly shown on our website. If the code isn’t from our website, it won't work!

We can only apply one promotion at any given time. For example a free delivery discount code cannot be used when we have a sale, or any other promotion running. The exception to this is when a product has been discounted. In this case the product price will have been reduced on our website and not in the form of a blanket promotion or discount code.

Our trade team would be more than happy to discuss a trade order and how we can help you fulfil your latest project. You can either send us an email to sales@danetti.com or give us a call on 020 3588 1380 and select ‘sales’.

We clearly show all of our lead times on our website to make it easy for you to see what items we have in stock. We keep these details constantly up to date, so the lead time on the website will be when the products can be delivered.

It’s unlikely that we will be able to deliver any items to you sooner than what the lead time stipulates, however once the order has been placed you will be updated with a more precise date via email. We will also regularly keep you updated until the order arrives.

When placing your order, you
will be asked to choose a delivery option. Depending on whether you opt for Standard Delivery or upgraded Weekend Delivery, you will be offered a selection of weekday or weekend delivery dates to choose from at your convenience.

If you have ordered a mirror,
our delivery partner will contact you with a proposed delivery date for you to accept or reject, you will
not be able to request specific dates.

If you would like to have your
items delivered on a Saturday or Sunday, please select our upgraded Weekend Delivery option when at the checkout. Please note this is postcode dependant.

If you have ordered a mirror a weekend delivery is not guaranteed.

If you require more items than we have in stock, you can still place your order but the lead time will change to when the remaining items are in as everything will be sent out together.

If you would like to know what the delivery time would be including the out of stock items, go onto on our website and change the quantity to the amount you require then add them all to your basket and this will give you the correct lead time.

Whether something is pre assembled or requires assembly really depends on what the item is. Some of our furniture does come pre assembled but many will need to be assembled on delivery. This is because we want to keep items, such as our dining tables, as streamlined as possible for transport so they don't get damaged and arrive to you in the best condition.

If an item comes pre assembled or requires assembly, this will be clearly marked on the website. Some products come completely flat packed and others just need the bases or legs to be attached. If you are unsure about the assembly of any of the items, it’s best to contact us via email or give us a quick call and we will be able to explain the assembly process to you.

All items which require assembly will come with full instructions and fittings.

All of our products that are
sold as sets can be purchased separately. They can be found by searching the product name or clicking and searching through the predefined product categories at the top of our website.

Please note most of our chairs
are sold in sets of two but some are sold individually you can check the product name to check this at it will say 'Set Of 2'.

Will paying by finance delay my delivery?
Your products will be allocated to your order when
your completed and signed agreement is returned and received by V12 Retail Finance. Shipment of your goods will follow soon after your agreement has been
returned and received.

Will I be able to change my direct debit date?
Payments will start 30 days after goods are delivered.
After your first payment has been made you may contact your lender directly to
change to a more convenient payment date. Please note this will be subject to
agreement of your lender and they may levy a charge for doing so.

What if I want to return my order once it’s been delivered?
If you’d like to return your items, please contact our customer service team so they can organise your return and refund or agreement adjustments.

Please note we are not able to amend the order once the order has been created, instead, the order will need to be cancelled, the deposit refunded and a new order raised which will mean an
additional credit check will be carried out.

You will be
contacted via a text message and email the evening before the delivery with a two-hour
time slot. Please note, that failing to be present to accept your scheduled
delivery may result in a £50 charge.
Before we can reschedule a delivery,
the £50 charge must be settled. Once the charge has been processed, we will be
more than happy to assist you in booking a new delivery date at your
convenience.

To avoid
incurring any charges, we recommend being available during your scheduled
delivery window. If you anticipate any difficulties with receiving your
delivery, please contact our customer service team as soon as possible and up
to the day before your booked delivery to explore alternative arrangements.

As we get closer to Christmas, we may not be able to guarantee orders for before Christmas delivery. We make sure that our website is kept up to date in regards to when the last orders can be made, so you will know if the items will be able to be delivered in time for Christmas.