To request a swatch, go to the product you are interested in and click 'Request a FREE swatch sample'. Choose the swatches you would like to order, add up to four swatches to your basket and checkout for free. Don’t worry if you think this is going to be a lengthy process, our swatches are sent out on a 1st class next working day delivery, so you won’t have to wait long at all.
Our colour swatches are named so as to best describe the colour clearly and simply. Some materials may have the same colour name, but are not exactly the same. If you are buying products to coordinate or match then please make sure to order a swatch of both/all products that you are considering.
There is always a slight variation between dye batches, so you may see a very small difference in colour from your swatches to your delivered products. We carry out consistency checks to make sure all colours are within acceptable tolerance, so if there is a variation it’s minimal and not visible. All swatches are therefore a realistic representation of the colour that you will receive for your order.
The standard furniture delivery cost is £29.99, this includes next day standard if available. Our upgraded Weekend Delivery option is £39.99. For delivery costs to your area, simply search your postcode when at the checkout.
For rugs and mirrors the delivery charge is £14.99, and for lights this is £9.99.
When placing an order for a delivery items, you will be asked to choose a delivery option. Depending on whether you opt for Standard Delivery or upgraded Weekend Delivery, you will be offered a selection of weekday or weekend delivery dates to choose from at your convenience.
If all of your items are in stock when you place your order, you will receive a confirmation email, order number and delivery date. The night before your selected delivery date, you will be contacted to confirm your two-hour time slot for the following day. This time slot will then be confirmed again on the day of your delivery along with notification of your delivery drivers name, number and your unique tracking link for you to track the progress of your order. You will be notified when the team are a few drops away along with a 30-minute pre call before they are due to arrive at your property.
The majority of our products are sent out on a two person delivery service and on occasion we send smaller items out on a single person service, so you know your items are always in safe hands.
If your chosen items are out of stock, the product lead times will be on your order confirmation and we will regularly keep you up to date via email on the item(s) progress. Then, when all of the items are in stock, we’ll email you a handy link for you to book in the delivery for a day that suits you. Your choice of delivery days will depend on whether you have selected Standard Delivery or Weekend Delivery when you place your order.
If you order multiple items, all of the products will be delivered to you together for a smoother delivery process. However, if you would like to discuss split delivery options please do get in touch.
For items that are not furniture, i.e. rugs, lights and mirrors, these will be delivered separately by a different courier.
Because we send the majority of our orders out on a dedicated two person delivery service, we are unable to transport goods over the water. This means that we can only deliver to addresses in the mainland UK. We want to assure you that the products will get to you in the best condition so delivering overseas currently isn’t a service we can provide. To check if we are able to deliver to your area, simply search your postcode when at the checkout.
Here is a list of postcode we currently are unable to delivery to:
Once you’ve placed your order, you will receive an email confirmation along with your order number. If this has not been received within 10 minutes, please do check your spam/junk box and if you still haven’t received the confirmation email, just let us know and we can resend it.
If all of your items are in stock and you have selected your delivery date, you will be contacted via text and email with a time slot the night before your delivery day (See: How does the delivery work?). If your items are on a lead time, an estimated delivery time scale will be on your order confirmation and we will update you regularly on your orders progress via email.
If part of the order is in stock, we will always dispatch the items together once the last items are in. You will receive your invoice once your order has been delivered.
If you have ordered a rug or mirror, you will not be given the option to select a delivery date.
Instead, our delivery partner will contact you to arrange the delivery.
If you’ve chosen the wrong colour or had a change of heart of what piece you want, you are able to change your order anytime up to the day before delivery. This excludes special delivery items which can only be altered within 48 hours.
Yes, your order can be cancelled anytime up until the day of the dispatch. We will then issue a full refund. Refunds can take around 5-10 working days and will be refunded to the card that was originally used for payment.
We have a fantastic returns policy to give our customers complete peace of mind when ordering from us. If you are not 100% happy and would like to return the items, we will collect them free of charge and refund them in full including the delivery cost. This is on the condition that the items are unused, have not been assembled and the original packaging has been retained. You have 30 days from the date the order was delivered to inform us that you would like to return the items.
If any items are damaged, please let us know as soon as possible and we can log a customer case for you and resolve the issue. Please do not assemble the product or throw away the packaging. If there are any parts missing, please let us know and we can send these out to you.
Refunds can take around 5-10 working days and will be returned to the card originally used for payment. This will be processed once the items have arrived back into our warehouse and have been checked. To read our comprehensive returns policy, please visit our full Term and Conditions.
To return a rug, please ensure the rug is in it's original packaging. If you are returning a rug or mirror which is damaged, please report the damaged item
within 7 days of receiving this before returning by contacting our customer services team by phone or email.
If you are not ready for your furniture to be delivered, such as moving home or decorating, we can hold your order for you for up to 1 month from the order being in-stock, and a payment has been made. We are unable to hold any orders without payment. When you are ready for your order to be sent out, we will call you nearer the time you are ready to arrange the delivery.
To make our products accessible and affordable for everyone, we pride ourselves on running an everyday, low pricing strategy. We do have offers throughout the year which can include discounts or free delivery and these will be fully advertised on our website. If you would like to be notified when we will be running any discounts, it’s a good idea to sign up to our newsletter and we will keep you updated, sometimes days before anyone else!
We do not advertise through third party websites, so if we are running discount codes they will be clearly shown on our website. If the code isn’t from our website, it won't work!
We can only apply one promotion at any given time. For example a free delivery discount code cannot be used when we have a sale, or any other promotion running. The exception to this is when a product has been discounted. In this case the product price will have been reduced on our website and not in the form of a blanket promotion or discount code.
We clearly show all of our lead times on our website to make it easy for you to see what items we have in stock. We keep these details constantly up to date, so the lead time on the website will be when the products can be delivered.
It’s unlikely that we will be able to deliver any items to you sooner than what the lead time stipulates, however once the order has been placed you will be updated with a more precise date via email. We will also regularly keep you updated until the order arrives.
When placing your order, you will be asked to choose a
delivery option. Depending on whether you opt for Standard Delivery or upgraded
Weekend Delivery, you will be offered a selection of weekday or weekend delivery dates to choose from at your convenience.
If you have ordered a mirror, our delivery partner will
contact you with a proposed delivery date for you to accept or reject, you will
not be able to request specific dates.
If you would like to have your items delivered on a Saturday or Sunday, please select our upgraded Weekend Delivery option when at the checkout. Please note this is postcode dependant.
If you have ordered a
mirror a weekend delivery is not guaranteed.
If you require more items than we have in stock, you can still place your order but the lead time will change to when the remaining items are in as everything will be sent out together.
If you would like to know what the delivery time would be including the out of stock items, go onto on our website and change the quantity to the amount you require then add them all to your basket and this will give you the correct lead time.
Whether something is pre assembled or requires assembly really depends on what the item is. Some of our furniture does come pre assembled but many will need to be assembled on delivery. This is because we want to keep items, such as our dining tables, as streamlined as possible for transport so they don't get damaged and arrive to you in the best condition.
If an item comes pre assembled or requires assembly, this will be clearly marked on the website. Some products come completely flat packed and others just need the bases or legs to be attached. If you are unsure about the assembly of any of the items, it’s best to contact us via email or give us a quick call and we will be able to explain the assembly process to you.
All items which require assembly will come with full instructions and fittings.
All of our products that are sold as sets can be purchased
separately. They can be found by searching the product name or clicking and
searching through the predefined product categories at the top of our website.
Please note most of our chairs are sold in sets of two but some
are sold individually you can check the product name to check this at it will
say 'Set Of 2'.
As we get closer to Christmas, we may not be able to guarantee orders for before Christmas delivery. We make sure that our website is kept up to date in regards to when the last orders can be made, so you will know if the items will be able to be delivered in time for Christmas.
Will paying by finance delay my delivery?
Your products will be allocated to your order when
your completed and signed agreement is returned and received by V12 Retail Finance. Shipment of your goods will follow soon after your agreement has been
returned and received.
Will I be able to change my direct debit date?
Payments will start 30 days after goods are delivered.
After your first payment has been made you may contact your lender directly to
change to a more convenient payment date. Please note this will be subject to
agreement of your lender and they may levy a charge for doing so.
What if I want to return my order once it’s been delivered?
If you’d like to return your items, please contact our customer service team so they can organise your return and refund or agreement adjustments.
Please note we are not able to amend the order once the order has been created, instead, the order will need to be cancelled, the deposit refunded and a new order raised which will mean an
additional credit check will be carried out.