Delivery Process


Furniture delivery

Location Weekday Delivery Weekend Delivery
Selected Mainland UK Standard Delivery £29.99 £39.99
Northern Ireland
UK Islands and Overseas Cannot Deliver Cannot Deliver

£29.99 Selected Mainland UK Standard Delivery*

Our Selected Mainland UK Standard Delivery charge is £29.99, no matter how many products you order. For our upgraded Weekend Delivery option, delivery costs £39.99. Our experienced delivery teams are able to deliver up to the third floor and to a room of your choice. Rugs are not available for weekend delivery.

When you purchase furniture, lighting, mirrors or rugs together the delivery charge will stand at the highest delivery charge value from the table below. 

Mainland standard delivery all furniture 


Mainland standard delivery rugs and mirrors


Mainland standard delivery lighting £9.99

If you select an alternative delivery method, such as a weekend delivery, this will incur a higher cost for the service. This cost will be fully visible when you select your delivery method at the checkout.

Please note that allocated delivery time slots are subject to change without prior notice and we do not compensate for deliveries outside of these estimated time slots. This is often down to factors out of our control such as heavy traffic or bad weather. Please check your live tracking link for the most up to date status of your delivery.

If you would like your goods delivered to a different address to the address you provided at point of order, please give us 48 hours notice. This is so we can replan the route with our delivery partners. Further information may be requested when you talk with one of our team and we will also need you to provide the change of address in writing. Please note that if you are paying by finance, your delivery and billing address need to be the same or we cannot fulfil your order. For more information on our 0% finance payment option, please view our finance page. 

A person aged 18 or older needs to be present to receive a delivery and sign for the items. This person is responsible for checking the box and products before signing. Anything that is signed for with no damage being reported at the time may be disputed if you report damages in transit at a later date.

As standard, our delivery company is only able to deliver up three flight of stairs if the team deem it is safe to do so. For more information regarding deliveries, please take a look at our Delivery Processes page.

Our furniture, rugs, mirrors and lighting are delivered via different delivery companies and will be delivered separately. You will receive the standard notifications from both, to find a convenient time to deliver. 

If you would like your furniture items delivered on a weekend day, please contact us so we can split your order.

Where do we deliver

There are a selection of delivery postcodes that we aren’t able to deliver to on a Sunday, at the weekend, or at all if it’s overseas. For a full list of these postcodes, please see the table below.

Postcode Location
GY Guernsey
HS Outer Hebrides
IM Isle of Man
IV1 Inverness
IV3 Inverness
IV21-IV23 Inverness
IV25-IV27 Inverness
IV40-IV59 Inverness
JE Jersey
KA27 Kilmarnock
KW Kirkwall
PA20-PA80 Isle of Gigha
PH30-PH49 Perth
TR21-TR25 Truro
ZE Lerwick

Our Delivery Process

Once you have placed your order, either online or with a member of our team, you will receive a confirmation email with your invoice, order number and selected delivery date. If you need to contact us about anything to do with your order, you will need your reference number. 

If your products are in stock you will be sent a text and email of your allocated two-hour time slot the night before your chosen delivery day.

If your goods are currently not in stock we will send you regular updates and will let you know as soon as the stock is ready for delivery. You’ll then be able to book in a delivery date that is most convenient for you.

On the day of delivery you’ll be sent a confirmation of your two-hour time slot along with your unique tracking link. With our fully trackable delivery service, you’ll be able to see the status of your order when it is on the move so we can provide you both a high-quality and reliable service. You’ll also receive a call from your delivery driver 30 minutes before they are due to arrive, so you’ll know when to expect them.

Global Shipping Impact

Although things are returning to normal here, the global shipping crisis is still affecting UK businesses, and this alongside a shortage of delivery drivers and materials means the production and shipping of products is still not back to how it was pre-pandemic.  

We are working as hard as possible to limit the impact of this on customer orders and our product delivery times. The estimated delivery dates shown on our website are accurate to the best of our knowledge and we monitor them daily to provide you with the most up-to-date times.   

We travel from Europe to Asia to find the best partners to work with us to bring our designs to life. Some of our products are manufactured abroad and some are made here in the UK. We monitor every shipment daily to make sure that we give you the most up to date information.  

If there is a delay, we will contact you immediately to arrange a revised delivery as soon as possible. Rest assured, we do everything we can to prevent delays and will keep you updated throughout the process.  

Should you have any further questions, please do not hesitate to contact our customer services by calling 020 3588 1380 or by messaging us through our online chat. 

10 Week Promise 

From the choice of products on offer right through to receiving your order, we want your experience with us to feel easy and effortless from start to finish. It’s important to us that we help make your interior projects run that bit smoother by getting items to you as quickly as possible. 

This is why we’re making a commitment to our customers to only have product available if the lead time is 10 weeks or less. This way we can minimise your waiting time and ensure you receive the products you love as soon as possible, so you can start making your passion project a reality.  

The production and shipping of products is still not back to how it was pre-pandemic, and we are working as hard as possible to limit the impact of this to your orders and our product delivery times. By offering products on a lead time of 10 weeks or less, we’re able to minimise additional delays and give our customers clear dates for delivery of their product with less risk of any additional delays.  

Our stock dates are changing daily, and by leaving your email address on an out-of-stock product page we can alert you as soon as the item is available again. 

We want to promise, that even after you've received your order, we’re here to provide additional support to make sure you're getting the most of your product as it fits in with your home life. 

Where next?


Shop now

Dining Room

Shop now