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The delivery journey
We pride ourselves on delivering a premium service that goes beyond standard shipping. Our specialist furniture delivery teams handle every item with care, ensuring it arrives safely and in perfect condition.
1
Delivery scheduling
If your items are in stock, you’ll receive a text and email with your 2-hour delivery slot the night before your chosen day. If not, we’ll keep you updated and notify you as soon as they’re ready so you can book a convenient delivery date.
2
Delivery day tracking
On the day of delivery, you’ll receive confirmation of your 2-hour time slot along with a tracking link. This allows you to follow your order in real time as it makes its way to you.
3
Pre-arrival call
Your delivery driver will call you around 30 minutes before arrival, so you know exactly when to expect them.
4
Room of choice
Our experienced two-person delivery team will carefully deliver your items to a room of your choice. We can deliver up to the third floor, ensuring a smooth and hassle-free experience.
Why we charge what we do
Our delivery prices reflect the true cost of a professional furniture delivery service, and we subsidise part of this to help keep it as fair as possible for our customers. Unlike standard courier services, we invest in specialist training, insurance, premium vehicles, and a dedicated two-person team for every delivery, ensuring your furniture arrives in perfect condition and is handled with care.
We’re committed to transparent pricing, with competitive furniture prices and clear delivery charges, so you always know exactly what to expect.
Delivery FAQs
Furniture delivery is £39.99 for UK mainland and £59.99 for offshore postcodes. Accessories such as rugs, lighting, and mirrors are delivered for £14.99.
Yes, our two-person delivery team will deliver to a room of your choice, up to the third floor, subject to access and safety on the day.
You’ll receive a 2-hour delivery time slot the night before, along with updates and a live tracking link on the day.
Yes, but we require at least 48 hours’ notice and confirmation in writing. For finance orders, the billing and delivery address must match.
If you’re not available to accept delivery, a missed delivery fee of £50 may be charged.
No, furniture delivery is charged per order, not per item. If your order includes multiple product types, the highest delivery charge will apply.
Not always. Furniture and accessories may be delivered separately by different delivery partners.
Yes, time slots are estimates and may change due to factors like traffic or weather. Please check your tracking link for the latest updates.
Yes, someone aged 18 or over must be present to receive and sign for the delivery, and to check the items.
Terms and conditions
Offshore Postcodes
The following postcode areas are classified as offshore and will incur a £59.99 delivery charge: BT (including BT24–25, BT30–35, BT42–57, BT60–94), GY (including GY1–8, GY9–10), IM, JE and TR21–25.
Delivery Service
Our delivery teams will deliver items to a room of your choice, up to the third floor, subject to access, item size, and the discretion of the delivery team on the day.
Accessories such as rugs, lighting, and mirrors are delivered separately and are not guaranteed for weekend delivery.
Where an order includes a combination of furniture and accessories, items may arrive via different delivery partners and at different times.
Delivery Scheduling & Time Slots
Selected delivery dates are preferred dates only and may occasionally be subject to change due to unforeseen circumstances experienced by our delivery partners.
Delivery time slots are provided as estimates and may be subject to change due to factors outside of our control, including traffic and weather conditions. We do not offer compensation for delays or changes to allocated time slots.
Customers are advised to use the live tracking link provided for the most up-to-date delivery information.
Change of Delivery Address
If you wish to change your delivery address, a minimum of 48 hours’ notice is required. Requests must be confirmed in writing and may require additional verification.
For orders placed using finance, the delivery and billing address must be the same. Failure to meet this requirement may result in the order being unable to be fulfilled.
Delivery Acceptance
A person aged 18 or over must be present to receive and sign for the delivery. The recipient is responsible for inspecting the items at the time of delivery.
Any damage must be reported at the point of delivery. Items signed for without noting damage may limit our ability to investigate claims for transit damage raised at a later date.
Missed Deliveries
If you are not present to accept your scheduled delivery, or fail to take delivery, a missed delivery fee of £50 may be charged.
Questions about delivery? Our customer care team is here to help. Contact us at customercare@danetti.com or call 020 3588 1380.
