Global Shipping Impact
Although things are returning to normal here, the global shipping crisis is still affecting UK businesses, and this alongside a shortage of delivery drivers and materials means the production and shipping of products is still not back to how it was pre-pandemic.
We are working as hard as possible to limit the impact of this on customer orders and our product delivery times. The estimated delivery dates shown on our website are accurate to the best of our knowledge and we monitor them daily to provide you with the most up-to-date times.
We travel from Europe to Asia to find the best partners to work with us to bring our designs to life. Some of our products are manufactured abroad and some are made here in the UK. We monitor every shipment daily to make sure that we give you the most up to date information.
If there is a delay, we will contact you immediately to arrange a revised delivery as soon as possible. Rest assured, we do everything we can to prevent delays and will keep you updated throughout the process.
Should you have any further questions, please do not hesitate to contact our customer services by calling 020 3588 1380 or by messaging us through our online chat.
10 Week Promise
From the choice of products on offer right through to receiving your order, we want your experience with us to feel easy and effortless from start to finish. It’s important to us that we help make your interior projects run that bit smoother by getting items to you as quickly as possible.
This is why we’re making a commitment to our customers to only have product available if the lead time is 10 weeks or less. This way we can minimise your waiting time and ensure you receive the products you love as soon as possible, so you can start making your passion project a reality.
The production and shipping of products is still not back to how it was pre-pandemic, and we are working as hard as possible to limit the impact of this to your orders and our product delivery times. By offering products on a lead time of 10 weeks or less, we’re able to minimise additional delays and give our customers clear dates for delivery of their product with less risk of any additional delays.
Our stock dates are changing daily, and by leaving your email address on an out-of-stock product page we can alert you as soon as the item is available again.
We want to promise, that even after you've received your order, we’re here to provide additional support to make sure you're getting the most of your product as it fits in with your home life.