- Do we have a showroom anywhere?
We don’t have a showroom where our products are on display, however this is what makes Danetti so special. We understand that buying furniture is a well thought out and considered process that takes time and thought. As you can’t come and see our products in person, we put so much time and effort into making sure our website content, imagery and customer service team can provide you with everything you need to know!
We are also able to send out free swatches which allow you to see the colours against other finishes in your space, while also getting to touch and feel the quality of the material.
- How does the swatch sample service work?
One of the many great things about our swatch service is that you can order as little or as many as you like- all for free! To request a swatch, all you need to do is go onto the page of the product that you are interested in and you will see a tab titled ‘swatch request’. Click this tab, choose the swatches you would like to order and this will notify us of which swatches to send to you. Don’t worry if you think this is going to be a lengthy process as our swatches are sent out on a 1st class next working day delivery, so you won’t have to wait long for them at all.
- What is the delivery charge?
The standard delivery cost is £19.99 however in some areas such as Scotland, the cost can be up to £30.00. To check the delivery cost to your area, all you need to do is enter your postcode on the checkout page.
- How does the delivery work?
If all the items are in stock when you place your order, it will be passed over to our specialist delivery company. You will then receive a confirmation email to let you know that they have received your order and the delivery company will call you direct within 2-3 working days to book a delivery date. They won’t ever just turn up without confirming a date and time with you, so you’ll know when to expect them.
You won’t be able to choose a particular day for delivery at the point of sale, but we can add a note to your order if you are away certain days or there are times you really can’t do. Any notes made on the order will then be passed over to the delivery team. Although we try our best to meet everyones needs, we are unable to guarantee a specific date if requested. When the delivery team contacts you, it’s best to talk with them to see what’s the best time available.
Delivery will be within 10 working days if all of the items are in stock when you place the order, however some areas such as Scotland can take up to 12 working days. The delivery time will be stated on your invoice and all of the delivery timescales are indicated on the website which is kept live and up to date.
If the items are out of stock when you place your order, the product lead times will be on your order confirmation and we will regularly keep you up to date via email throughout the process. If you order multiple items, all of the products will be delivered to you together once all items have arrived into our warehouse.
The majority of our items are delivered using a specialist two man delivery service but a small number of our barstools are sent out via Parcelforce on a tracked service. The tracking code will be emailed to you so you can keep an eye on their progress.
- Where do we deliver?
We only deliver to the mainland UK. We are unable to ship overseas as our products are delivered by our two man delivery service. We want to assure that the products will get to you in the best condition and this currently isn’t a service we can provide delivering over seas.
- What happens once an order has been placed?
Once you’ve placed your order, you will automatically receive an email confirmation which will confirm the details of the order along with a VAT receipt. If this has not been received within 10 minutes, check your spam/junk box. If you still haven’t received the confirmation email, please let us know and we can resend it.
If all of the items are in stock the order will be sent to our delivery company who will contact you within 2-3 working days to arrange the delivery. (See: How does the delivery work?). If the items are out of stock, the lead time will be on the order confirmation and we will update you regularly via email throughout the process.
If part of the order is in stock, we will always dispatch the items together once the last items are in.
- Can an order be changed?
If you’ve chosen the wrong colour or had a change of heart of what piece you want, you are able to change your order anytime up to the day before delivery. This excludes special delivery items which can only be altered within 48 hours.
- Can an order be cancelled?
Yes, your order can be cancelled anytime up until the day of the dispatch. We will then issue a full refund. Refunds can take around 5-10 working days and will be refunded to the card that was originally used for payment.
- Payment Options?
We accept all major credit cards except American Express. We also accept cheques, however the order will not be confirmed until the cheque has been received and cleared.
Unfortunately, we do not offer any finance options.
- Returns Policy?
We have a fantastic returns policy to give our customers complete peace of mind when ordering from us. If you are not 100% happy and would like to return the items, we will collect them free of charge and refund them in full including the delivery cost. This is on the condition that the items are unused, have not been assembled and the original packaging has been retained. You have 30 days from the date the order was delivered to inform us that you would like to return the items.
If any items are damaged, please let us know as soon as possible and we can log a customer case for you and resolve the issue. Please do not assemble the product or throw away the packaging. If there are any parts missing, please let us know and we can send these out to you.
Refunds can take around 5-10 working days and will be returned to the card originally used for payment. This will be processed once the items have arrived back into our warehouse and have been checked.
- Can we hold orders?
If you are not ready for your furniture to be delivered, such as when moving home or decorating, we can hold your order for you as long as the time scale is not too long and a payment has been made. We are unable to hold any orders without payment. When you are ready for your order to be sent out, we will call you nearer the time you are ready to arrange the delivery.
- Discounts/ Free delivery?
To make our products accessible and affordable for everyone, we pride ourselves on running an everyday, low pricing strategy. We do have offers throughout the year which can include discounts or free delivery and these will be fully advertised on our website. If you would like to be notified when we will be running any discounts, it’s a good idea to sign up to our newsletter and we will keep you updated, sometimes days before anyone else!
We do not advertise through third party websites, so if we are running discount codes they will be clearly shown on our website. If the code isn’t from our website, it won't work!
- Do we sell to the trade?
We only give trade discounts on orders over 12 items, however we reserve the right to change this policy without prior notice. Please contact us on 0203 588 1380 or email us at firstname.lastname@example.org and we can confirm if you are eligible for a discount.
- What are the delivery lead times on out of stock items?
We clearly show all of our lead times on our website to make it easy for you to see what items we have in stock. We keep these details constantly up to date, so the lead time on the website will be when the products can be delivered.
It’s unlikely that we will be able to deliver any items to you sooner than what the lead time stipulates, however once the order has been placed you will be updated with a more precise date via email. We will also regularly keep you updated until the order arrives.
- Can I request delivery date?
You can request a delivery date however please be aware that this is only a request. We can’t guarantee any dates until our delivery company have planned their routes, which happens around a week before delivery.
If you do request a more specific date or time, we will make a note on your order and when our delivery company call you direct nearer the time, they will try to arrange a delivery that suits you.
- Need more items than what is in stock?
If you require more items than we have in stock, you can still place your order but the lead time will change to when the remaining items are in as everything will be sent out together.
If you would like to know what the delivery time would be including the out of stock items, go onto on our website and change the quantity to the amount you require and this will give you the correct lead time.
- Does the furniture arrive pre assembled?
Whether something is pre assembled or requires assembly really depends on what the item is. Some of our furniture does come pre assembled but many will need to be assembled on delivery. This is because we want to keep items, such as our dining tables, as streamlined as possible for transport so they don't get damaged and arrive to you in the best condition.
If an item comes pre assembled or requires assembly, this will be clearly marked on the website. Some products come completely flat packed and others just need the bases or legs to be attached. If you are unsure about the assembly of any of the items, it’s best to contact us via email or give us a quick call and we will be able to explain the assembly process to you.
All items which require assembly will come with full instructions and fittings.
- Saturday/ Weekend Delivery?
Unfortunately, we do not deliver on a Saturday or Sunday.
- Where are we based?
Our head office is in Frimley Green, Surrey. We don’t hold any stock at this location as it’s just our admin office.
- Can chairs or tables be sold separately?
All of our products that are sold as sets can be purchased separately. They can be found by searching the product name or clicking and searching through the predefined product categories at the top of our website.
- What happens with Christmas deliveries?
As we get closer to Christmas, we may not be able to guarantee orders for before Christmas delivery. We make sure that our website is kept up to date in regards to when the last orders can be made, so you will know if the items will be able to be delivered in time for Christmas.
- Do we do custom orders?
We are unable to make custom items as we only have what is available on the website. However we are able to put together dining sets that may not be set up as a product. If you’ve got a combination in mind that’s not on the website, give us a call and we can arrange this for you.