As the current situation ripples into every aspect of our lives we wanted to talk to you about what we are doing as a business to protect our teams and customers. We’re taking every possible step to carry on as normal, so that you can carry on ordering the items you love and we can successfully and safely fulfil your deliveries.
Firstly, and most importantly, our priority is safeguarding our team, customers, suppliers, delivery partners and wider community. We’ve taken the decision, in line with government recommendations, to practice social distancing. This means that we’ve closed our office day to day. However, we are an adaptable and nimble business so have a full remote working set up for all teams already. You can still call us, send us emails and get in touch on social. We’re all here and we want to talk – in fact we hope that you do get in touch, encourage you to do so even. Rest assured that we’re a buoyant business and we want to make sure that with all this uncertainty one of the things that you don’t need to worry about is your order with us.
As of today our delivery partner is operational. We’re supporting them in seeking solutions and making plans for developments in the situation as and when they arise. They are implementing best practices for hygiene so that there is no risk for you when it comes to receiving your delivery. We feel a responsibility to support our partners to again make sure that we are putting safety first for all.
We’re being responsive, taking the situation day by day and will keep you updated as to any changes we make. Key for us is protecting our people, and you are one of them, whilst remaining as positive as we can. You’ll see us posting on social and maybe sending you new product emails but please don’t think that is a reflection on how seriously we’re taking this. In these times, which none of us have experienced before, it feels right to put out positivity and allow people to look forward.
We’ll keep in touch but make sure that you do too. We’re all here and in this together.
Daniel Smith, Managing Director