While we are all getting used to this new way of working and living, we are pleased to say that we continue to be able to operate and deliver your items ordered online. Rest assured we have our staff and customers welfare at the forefront of our minds and have taken steps to ensure the best practices are in place to keep everyone safe. You may have questions about your order and how we can deliver to you safely. See below our frequently asked questions which should help provide you with the reassurance needed to be able to order with confidence with Danetti. Should you have any further questions, please do not hesitate to contact our customer services team via phone or through our new online chat.
- Can I still place an order?
Yes, you can still order online as normal and we will deliver to you as normal. If you prefer, you can order over the phone with one of our dedicated sales representatives on 020 3588 1380.
- When will my order be delivered?
There are currently no changes to our delivery service. You can specify a date for delivery at the checkout or alternatively call our Customer services team to request a delivery date that suits you. If you're not ready to receive your order or would prefer to delay the delivery, please contact our Customer service team who will be happy to arrange that for you
Should the situation change and your order is affected, we will contact you directly to resolve any impact on your delivery.
- What precautions will be taken by delivery staff?
Our delivery partner has introduced extra hygiene precautions and each delivery crew has access to hand sanitiser and gloves. If you would prefer not to sign the handheld device on delivery please call our customer service team on 020 3588 1380 who will add those notes to the delivery instructions. The driver will then follow an amended Proof of Delivery process.
- How will you deliver my products and maintain social-distancing?
As many of our products are large and very heavy our drivers will still enter your home and deliver to a room of choice should you wish that to happen. Additionally, they can leave the goods outside of your property if you require. During delivery to the room of your choice, please can you make sure that all doors are open and all access is clear. Stand well back from the drivers whilst they are carrying the items into your home. This is to help keep you and our delivery drivers safe. If you would prefer not to sign the handheld device on delivery that is not a problem our drivers are aware of this and will adapt the delivery process for you. If you have any concerns or special instructions for your delivery please contact our customer service team in advance. They will add your instructions to the delivery so that everything runs smoothly.
- Can I still receive my receive my order if I am self-isolating?
Yes, of course. We can provide a no-contact delivery or, if you'd prefer, we can hold your order at our warehouse until you're ready to receive it. Please let us know in advance if you are self-isolating so that all our teams are aware before delivery. There is no additional charge for a no-contact delivery service.
- Can I still return my order?
Yes, of course. Please let us know if you're self-isolating and we'll make a no-contact pickup. Please ensure all return items are fully repackaged and placed in a location which is easy to access for our drivers, otherwise our carrier will be unable to collect it. In some cases, there may be a short delay in arranging a pickup, until our carriers can ensure it's safe to do so. To arrange a pickup, please email our Customer Services team, phone them on 020 3588 1380 or contact them via live chat.