Opening Times

Open from Monday to Friday 9.00am - 5.30pm (excluding bank holidays).

Delivery

We have worked very hard to put in place an efficient and reliable delivery service, using two well-known and reliable third party couriers - parcel force and nightfreight. Our standard delivery charge is £3.95 with FREE DELIVERY for orders over £100 pounds (Standard UK Mainland 2-3 day delivery). Delivery takes 2-3 working days, although you can request one of our next day services. Please note we currently only ship within the UK. We only deliver to a ground floor curb side address unless otherwise stated.

A full list of our delivery services and regional tariffs below:

United Kingdom Mainland (excluding Northern Ireland)

• All orders over £100 include a free delivery.
• 2-3 days - £3.95
• Next day - £5.95
• *Orders for a next day service must be placed by 1.00pm on any working day to be shipped the same day.

Non UK Mainland (Including Northern Ireland)

We do not normally deliver goods outside of the UK, if you would like a quote for delivery outside of mainland UK please give us a call.

Any questions regarding shipping please contact customer services via e-mail at customerservices@danetti.com or by telephone on 08707 605 701.

Ordering

Tracking your order

We will send you a dispatch email the day before your product(s) will be dispatched. This email will contain an individual tracking code for your parcel and through logging onto the parcel force website you can see the status of the delivery. Parcelforce Website. If your email doesn’t contain a tracking code, please contact us on 08707 605 701 and we can help you to locate your parcel.

Changing your order

We can change your order if the product(s) has not been dispatched or isn’t a product that has been specially made. Please call 08707 605 701 or contact us at customerservices@danetti.com, we will then change your order and advise any price variations. If there is a balance that needs to be made, we will need to take full payment before the order can be processed.

Canceling your order

You may cancel your order at any time before the goods have been dispatched. If a dispatch e-mail has been sent then you will be responsible for returning the product(s) to us and payment of any postage costs, before we can issue you with a refund. You can cancel your order by telephone on 08707 605 701 or via e-mail at customerservices@danetti.com.

Pro-Forma Invoices/Quotes

We can send you a pro-forma invoice on request for a quote, please contact us on 08707 605 701 if you would like one sent and we can organise this. If you wish to go ahead with the order, please contact us on 08707 605 701.Please note we are unable to hold stock until full payment has been made.

Returns

If you wish to return your purchase(s) once has been dispatched, please read the relevant section that relates to your type of return for our terms and conditions.

All cases must be logged on the after sales section of our website and if possible photographs should be attached. This will fast track your return onto our manufacturers and the case will be updated within 24 hours. If you cannot access our after sales section, please call 08707 605 701.

Unwanted Products

We want you to be 100% happy with your product(s), so if you are not then you may return the product to us unused and in a resalable condition within 30 days for a full money back guarantee. Goods requiring assembly are non-returnable once constructed. Please log this on the after sales section of our website.

Please contact us before sending any return items, either by e-mail at customerservices@danetti.com or by telephone on 08707 605 701. This will allow us to issue you with a returns authorization code and must be included on the package along with your name, order number and reason for return.

You, the customer are responsible for returning unwanted product(s) to us, however for your convenience we may be able to organise a third party courier to pick up the parcel. Please note that prices for the pick up vary dependant on the product, postal code and re-stocking fee. Contact us on 08707 605 701 to confirm this.

Please note that you are responsible for ensuring that all product(s) are in their original packaging and wrapped securely. We will check the state of the product on receipt and this will dictate whether you receive a full refund

Exemptions to this guarantee are-

• Custom-ordered/special order products
• Products that have been assembled or used

Faulty products

Any products that you have received with a defect or manufacturing fault on delivery must be reported within 30 days. Please log onto the after sales section of the website and complete a returns form. If possible, please attach photographs, so when forwarding to our manufacturers they will be able to analyise the fault. We will contact you to confirm the case has been accepted and arrange for a replacement to be sent. If you have not received confirmation that your return has logged, please contact us via email on customerservices@danetti.com or via phone on 08707 605 701.

All of our products are covered by a 1 years guarantee; therefore if any of our products develop faults during this time, please contact us and we can issue you with a replacement.

Exemptions to this guarantee are-

• Domestic products used in a contract environment
• Faults due to general wear and tear
• Faults due to miss use
• Electrical goods
• Product(s) damaged in transit

We recommend that if the box is damaged on receipt, do not sign for the product(s). They will then be returned to our warehouse, where one receipt we can analysie the damage and then contact you to organize a replacement.

If once you have opened the product(s) and it is clear to see they have been damaged through transit, you must report this within 3 days. You can do this by logging onto our after sales section on the website and completing a returns case. Pictures help us to analyise the damage and make a claim through our couriers, so please if possible upload pictures of the damage including the outer packaging. As soon as the case has been logged we can collect the damaged item at no fee if needed and issue you with a replacement.

Please note that if product(s) are being returned to us, you are responsible for ensuring that you use the original packaging and ensure the parcel is securely wrapped. We will check the state of the product on receipt and this will dictate whether you receive a full refund

If you are using your own courier service to deliver or return your product(s), we will not be held responsible for damaged goods and therefore you will be unable to claim for a refund or exchange.

Lost or stolen Products

If your parcel is lost or stolen, you must report this to us immediately when known. We will investigate the case and try to locate your parcel. If unsuccessful, we will issue you with a replacement. Please note that if it has been lost through delivery and you have used your own courier company, we will not be held responsible for the loss and you will be unable to make a claim.

We will not be held responsible for any parcels that are lost or stolen when being returned to us.

Incorrect Products

If you have received the wrong product(s) please contact us on 08707 605 701. We will arrange a collection with you for the incorrect products.

Refunds

Once we have agreed to issue you with a refund this will take approximately 10 working days to reach your account. The refund will be issued to your debit or credit card from which you used to make the payment for your order. We can not refund monies to a different account. If you made payment via cheque, we will send you a cheque to your billing address. Please contact us on 08707 605 701 if you have not received your refund and falls outside of these timescales.

Returns Address

Please send returns to:
Returns Department
Danetti.com
Norfolk House
Drake Avenue
Staines
Middlesex
TW18 2AW

Terms and Conditions

You can view our terms and conditions by clicking here

Visit Us

If you are considering visiting our warehouse to see our range of products or to collect an order, please contact us on 08707 605 701. If you want to come for a viewing we will need to know the day, approximate time you will be arriving and the products you would like to view, so we can prepare our show room for you. If collecting an order we will need you to confirm the order number and time of arrival. Please note we are open from 9-5.30 Monday to Friday (excluding bank holidays).

FAQ’s

• The product I want to order states it is out of stock, when shall I expect this to be in stock?
  If there is not a due in date on the website, please contact us on 08707 605 701 or email us at customerservices@danetti.com and we can advise you when the product is due back into stock.
• When will my delivery arrive, can I track my order?
  It should arrive in the delivery times you have selected. Once you have received a dispatch email containing a parcel force tracking number, you can log onto Parcelforce to track your parcel. If your email doesn’t contain a tracking code, please contact us on 08707 605 701 and we can help you to locate your parcel.
• Why have I only received half of my order?
  If there is more than one package being sent, you may find one parcel may arrive before the other. Please check the delivery note and if states one of two, then your other parcel should arrive the same day. If however the delivery note states this is the only parcel being sent please contact us on 08707 605 701 to query.
• Does someone need to sign for my parcel?
  Yes, all parcels need to be signed for otherwise they will not be delivered.
• What happens if I am not in when my products are delivered?
  You will receive a postcard through your letterbox with a number to call to organise a re-delivery.
  If delivery has been attempted twice the products will come back to us and we will have to re-send. Please note the package may take up to 10 days to come back to us, however as soon as it arrives we will contact you to organise a redelivery.
• Can you deliver to a different address other than the billing address?
  If you are placing an order online or over the phone, you can add a separate delivery address to the billing address.
• I have ordered a special order item. Can you tell me when will my product(s) be delivered?
  The delivery time is shown on the product page and will be delivered within this time from when the order was placed. We will contact you as soon as the product arrives to confirm when will be convenient for your delivery. If you would like to know a more precise date of arrival, please contact us on 08707 605 701.
• Do you ship outside of the UK?
  We only delivery within the UK.
• Do you give trade discounts?
  We only give trade discounts on orders over 12 items, however we reserve the right to change this policy without prior notice. Please contact us on 08707 605 701 or email us at customerservices@danetti.com and we can confirm if you are eligible for a discount.
• Can I order swatches?
  Please call us on 08707 605 701 with the product name and we can see if we have a swatch available to send you.
• I am an existing customer, how do I log in if I have forgotten my password?
  Please call us on 08707 605 701 or email us at customerservices@danetti.com and we can confirm your password.